HEART

Build the capacity to lead across silos, systems, and uncertainty

A practical learning journey for healthcare leaders navigating system complexity and transformation.

Health Ecosystems Awareness, Resilience and Transformation (HEART) equips participants with adaptive skills, systems awareness tools, and collaborative practices that support sustainable change across healthcare ecosystems.

  • Develop systems awareness and the ability to lead across silos

  • Strengthen collaboration and communication across complex stakeholder environments

  • Apply proven tools to design and implement practical system-level interventions

We recognise that healthcare transformation is not only technical but deeply cultural.

Across systems, entrenched habits, resistance to change, and siloed thinking prevent effective adoption of new models. As well as building technical skills, you also need the adaptive skills to create a culture of change.

That involves structured stakeholder engagement, shared vision creation, and capacity-building in adaptive skills like systems awareness, complexity awareness, communication, mobilization, collaborative learning, and accountability.

  • This program is designed for groups of health leaders, policy makers, and system change agents who want to move beyond silos, improve cross-sector dialogue, and lead meaningful transformation in their context.

  • You’ll gain tools and skills to:

    • Increase personal, interpersonal, and systems awareness

    • Learn how to sense into complex systems using narrative action research and get real time data

    • Understand how change in one part of the system affects the whole

    • Strengthen collaboration across stakeholders, sectors, and disciplines

    • Design a non-linear practical systems transformation plan using frameworks developed at MIT

    • Communicate your transformation plans to stakeholders

Whether you’re leading a regional health authority, shaping national policy, or managing partnerships between government, providers, and civil society, this program helps you build the adaptive capacity needed to create impact in today’s complex health environments.

Format: 12 -16 hours total (virtual or in-person)
Language: English (with translation available on request)


Contact us to learn how this program can support your health system’s goals.

What our learners have said:

“The building of the mandala was the icing in the cake. It was a great tool for systems thinking, issues identification, priority setting and improvement planning”

- Policymaker Ghana

“The creation and analysis of the mandalas was a ‘Eureka’ moment for me. I now see how a group can tackle a problem in a non-confrontational manner to reach joint solutions.”

- Policymaker Kenya